"Being fobbed off by Greater Manchester West Mental Health Trust"

About: Greater Manchester West Mental Health NHS Foundation Trust / Adult mental health

(as a carer),

After putting a complaint on this site about the appalling way in which my son was treated, or should I say NOT treated, by Greater Manchester West Mental Health Trust, I got a response from them agreeing to met with me. However, since then I have not heard anything. I would like them to explain to me, why!

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Responses

Response from Greater Manchester West Mental Health NHS Foundation Trust

Dear Dove57,

I have been in contact with our Customer Care Team about your past experiences of our services as we do want to meet with you.

As you have mentioned, we did contact you and asked you to provide us with some dates and times that would be convenient for you to meet with us. We were awaiting your response to this email, so we could get this face to face meeting set up. I’ll ask that this is followed up, but if you’d like to discuss this, please contact our Customer Care Team on 0800 587 4793/landline: 0161 772 4663, or you could email customercare@gmw.nhs.uk.

In the meantime can I take this opportunity to apologise if there has been any misunderstanding.

Best wishes,

Communications

Update posted by Dove57 (a carer)

I responded with some dates and times saying when I was available immediately I had received your email.