"The NHS at its best"

About: Royal Preston Hospital / General surgery

(as the patient),

I was recently in RPH to have a procedure. After my consultation in October, I was told my operation would probably be in the new year, which it was.

After my surgery, I was on ward 4 and looked after and kept in the picture throughout my stay. From my consultant, Mr Laitung, the registar, all the Doctors who kept a check on me, nurses, care assistant and cleaners, I felt very well cared for.

Ward 4 is obviously a very busy place and the staff nurses often rushed off their feet but they never complained and did a fabulous job. Nothing was too much trouble and all my questions were answered with patience. The care I had was second to none.

Since being discharged I have attended the dressing clinic which I believe is attached to the ward, and the high level of care continued there- I was even seen the same day when I called about a concern I had.

The NHS at its best!

Thank you to everyone who has cared for me.

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Responses

Response from Rhona Hartley, Head of Patient Experience and Customer Care, Lancashire Teaching Hospitals NHS Foundation Trust

Thak you for telling us of your experience when you were recently a patient at the Royal Preston Hospital. It is extremely pleasing to hear that the care you received was of the high standard we aim to offer all our patients; please be assured that your kind comments have been shared with the staff concerned.

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Response from Royal Preston Hospital

Thank you for taking the time to tell us of your very positive experience whilst you were recently a patient under the Plastic Surgery team. Please be assured that your kind comments have been shared with the staff concerned.

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