"Contacting my local surgery"
About: Devon, Cornwall and Isles of Scilly Devon, Cornwall and Isles of Scilly
Posted by Patient Person (as ),
It would be far better if when they are busy they just left the phone ringing out rather than answering and asking if you can hold. I have started to say no I can't hold and often get a very frosty reluctance to deal with my enquiry I have quite obviously annoyed the person answering the phone as they just wanted to put me on hold. If they can't deal with the call then don't answer the phone leave it ringing out.