"Contacting my local surgery"

About: Devon, Cornwall and Isles of Scilly

(as the patient),

It would be far better if when they are busy they just left the phone ringing out rather than answering and asking if you can hold. I have started to say no I can't hold and often get a very frosty reluctance to deal with my enquiry I have quite obviously annoyed the person answering the phone as they just wanted to put me on hold. If they can't deal with the call then don't answer the phone leave it ringing out.

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Response from Peter Brain, Volunteer, Healthwatch Devon

Dear 'patient person'

The comments and responses on the web-site of Patient Opinion are shared with us at Healthwatch.

This experience you describe was frustrating and perhaps costly. If there is a 'patient participation group' at your practice you could raise this with them. Ask at reception.

More generally we are building a picture of the provision of services in Devon and these comments will help the NHS and other providers develop and improve their services.

If you wish to discuss any health or social care issues with us in confidence, including seeking advice or information about services, please call 0800 520 0640, or email info@healthwatchdevon.co.uk or go on-line to www.healthwatchdevon.co.uk.

Yours sincerely

Peter Brain


Healthwatch Devon is the consumer champion for Health and Social Care in Devon.

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