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Disappointment

Story from nhs.uk

"Disappointment"

About: Bishop Auckland Hospital

Never have I been more upset or made to feel so uncomfortable by a nurse, I spent a whole day in a ward and not only did I receive unprofessional comments but absolutely inappropriate and sarcastic remarks that were absolutely disgraceful. Given the sensitive context of what I was in for and the treatment I was receiving they were simply not acceptable: a rude attitude. Patients should be treated and talked to with respect and politeness, I simply did not need a Nurse to talk down to me or belittle me any way when in such a vulnerable state, not only did they speak sharp, harsh but hostile and unfriendly, there was just no need.

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Responses

Response from Bishop Auckland Hospital 9 years ago
Bishop Auckland Hospital

Submitted on 20/03/2015 at 14:34
Published on nhs.uk on 21/03/2015 at 00:01

Thank you for providing feedback on your recent visit to Bishop Auckland Hospital. I am very sorry to hear that you were unhappy with your experience on this occasion and we will make sure your feedback is passed to the Matron for Gynaecology at the hospital to ensure this feedback is discussed with staff. We would welcome the opportunity to discuss your concerns with you. If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774. If you would prefer to contact us by e-mail, our address is patient.experience@cddft.nhs.uk If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774

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