"Exactly the kind of care everyone would want to..."

I can't speak highly enough of the care I received on St Michael's ward this week. It was a truly positive experience. I was already very impressed with the thoughtful way in which my diagnosis of breast cancer and the consequent planning of treatment was handled, but I was still a bit apprehensive about the surgery itself. I need not have worried as every member of staff, from the medics to the porter, clearly worked seamlessly as part of a team. I felt confident that they all had my best interests at heart and that every detail had been carefully thought through to ensure that even the most nervous patient could relax. I know this does not happen without a great deal of hard work and dedication and I think they have achieved a really inspirational service. On the ward, the welcome was kind and reassuring. All nursing staff were quietly efficient but also happy to pause to talk. The atmosphere was warm and there was also a bit of humour. All nursing tasks were performed in such a way that I was comfortable throughout and felt perfectly safe. The standard of cleanliness was very high, owing to the dedication of staff who have been in post for many years, and the food was nice too! I am delighted to be able to write such a glowing review. We all know this standard is often not achieved in our hospitals. Where it can be managed, the physical and psychological benefits for patients are enormous and their recovery can be more complete. I certainly feel I have benefitted from a great service and I am very thankful.