"Long waits at phlebotomy clinic"
About: Ipswich Hospital Ipswich Hospital Ipswich IP4 5PD
Posted by Doogle (as ),
I arrived 0800 only 1 staff member working. By 0840 there are 30 people waiting and some more staff appear.
Bored of this happening almost every trip I ask the Phlebotomy Manager "when is the best time of day to come? " She answered "when we are closed". Nice one.
Seriously, why do you not measure arrival and waiting times so you can allocate your resource better? Why are so many of the people who pay taxes to pay for your disorganisation kept waiting for so long so they can lose earnings which are paying for your service?
You should know who arrives at what time and how long they are kept waiting. The rest of the world has been able to do this for 20 years, visiting this place is like a trip in time back to 1970.