"Nobody seems to care"

About: Southern General Hospital / Urology

(as a relative),

Seems there has been no improvement since 2012. Still a major problem with communication and care in the urology department. Nobody in this department seems to know or care what is happening with their patients.

I feel the staff are completely incompetent, including Doctors, nurses and consultants.

In my experience complacent does not describe their attitude towards the patient or family members. I feel there needs to be some serious investigation into this department.

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Response from Lorna Gray, Patient Experience, Public Involvement Project Manager, NHS Greater Glasgow and Clyde

Dear truthseeker,

I am really sorry to hear that this has been your experience of this ward and would like to look into this in more detail. I would appreciate if you could help me to do this by getting in touch with me directly on lorna.gray@ggc.scot.nhs.uk - that way you can give me some more information about your concerns and we can take this forward for you in a more meaningful way.

I hope to hear from you soon,


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