"My elderly father's admission to hospital"

About: Crosshouse Hospital / Accident & Emergency

(as a relative),

My 85 year old father had to be taken to Crosshouse Hospital by ambulance in mid March as he was bleeding from his back passage. He arrived at A+E at 7pm in the evening and was seen by the medical staff by 9pm. By 11. 30 he was still in A+E and on enquiring we were told that he would be admitted, for observations and tests but no beds were available at this time. and it may be some time before one would be available. He was on a trolley in the corridor at this time. We went home at that time.

My brother went to the hospital at 8pm the following morning to find he was still in A+E and sitting in a chair, as there were still no beds available. He eventually was transferred to Ward 3E at around 11. 30 am, 16. 5 hours LATER.

While the staff were really great and made him as comfortable as possible, it is really unacceptable for an 85 year old man to have to wait 16. 5 hours in an A+E department.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran

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Dear Teddybear,

I know there has been an unprecedented demand on the service recently but still, I agree this is way too long for anyone to stay in A/E, especially an elderly person and I am really sorry this was you and your father’s experience. My mother is elderly too and I would be very upset if this happened to her.

Would you like the A+E manager to look into this for you? If you wish to let me know your name and date of birth the team will be able to look into this further for you. If you do want to contact me, you can phone me on 01563 826222 email me on eunice.goodwin@aapct.scot.nhs.uk

Thank you so much for sharing this with us and I hope your Dad is recovering well. I hope your Dad is ready to come home or better still, already at home now.

Best wishes,

Eunice

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Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran

picture of Eunice Goodwin

Thank you Teddybear for contacting me with the details we need. I have passed them to the appropriate manager to look into this for you.

Best wishes,

Eunice

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