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Care Opinion

Hospital feedback

Story from nhs.uk

"Hospital feedback"

About: Liverpool Heart and Chest Hospital NHS Trust HQ

i saw a consultant with a member of my family. we were interrupted after a very short time into the consultation on both appointments with the doctor being told their next patient was waiting. The doctor had no sympathy for the patient and gave very distressing information i later found to be false. Terrible doctor and very unpleasant experience. ecg department were useless. not interested in patient's wellbeing at all.

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Responses

Response from Liverpool Heart and Chest Hospital NHS Trust HQ 9 years ago
Liverpool Heart and Chest Hospital NHS Trust HQ

Submitted on 30/03/2015 at 15:51
Published on nhs.uk on 31/03/2015 at 01:00

We're sorry to hear this feedback about your experience, but really appreciate you taking the time to share these comments with us. It's always vitally important that we learn from the experience of our patients and their families so that, if necesssary, we can make improvements to the care or services we provide. We would be really grateful for an opportunity to listen and discuss your concerns further, because we care and we want to make a difference. Please contact our Patient & Family Support Team on 0151 600 1517 or 0151 600 1257 so that they can advise you on the best way forward.

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