"Thank you so much"

About: Royal Free Hospital

My daughter was referred here in November 2014 having already waited a year for surgery at our local hospital, which let her down time and again. She had a blockage in her kidney which was causing her considerable pain. We saw a consultant who said they would try to operate within 2 months - as much as I wanted to believe this we'd just been let down so many times, I couldn't. On 22nd Jan my daughter was in having surgery. She was on ward 5EastB. The nurses, and all staff, we're wonderful. My daughter is 17 and was on an adult ward and was treated wonderfully by every single person we came into contact with. She was in for a few days - we had an appt for a follow up given to us before her discharge. There were some complications removing her stent but the hospital were amazing and she had 3 procedures in 2 weeks which resulted in her stent being removed. I, for one, cannot praise this hospital enough! They have restored my faith in the NHS. The consultant and their urology team are amazing and they are true to their word. Thank you to all at the Royal Free - my daughter can now get on with being a normal teenager!!

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Responses

Response from Royal Free Hospital

Thanks so much for your lovely feedback! We're delighted that you and your daughter had a good experience with us and we will pass your feedback on to the team in urology and on 5 East B.

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