"Very caring"

About: Russells Hall Hospital

My daughter was referred to this department following a visit to the opticians who stated that the problem she was complaining of could not be fully investigated in their shop. She was seen very promptly the next day. Advice and. Reassurance was given however they did make her another appointment for two weeks later to determine if there had been any change in that time. The appointment was made to accommodate another appointment within the hospital brilliant. The only hiccup with the whole episode was that when she went into see the doctor no one had put drops into her eye prior to the examination hence a delay in the being examined. Taking that away from the situation the care and cooperation in patients other commitments were second to none. The Dudley group of hospitals will always be our choice. Well done.

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Responses

Response from Russells Hall Hospital

Thank you for your positive feedback and five start rating about your daughter’s visit to our Ophthalmology Department. It is always pleasing to receive positive feedback from our patients and it is wonderful to hear that you felt your daughter was so well looked after and given all of the advice and information she needed. We have passed your comments onto the team in Ophthalmology.

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