"Totally dissatisfied with the nurse I saw"

About: Queen Alexandra Hospital

Really felt that the nurse was patronising and defensive and rude and obstructive when I did not feel well and out of hours had sent me to a&e saying I shoukd be seen within the hour. They told me doctor would see me then came in and said doctor agreed they can see me. I wanted to be seen by a doctor and when you are not feeling well you do not want to come in and have a defensive nurse to deal with. I thought nurses are there to help patients

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Responses

Response from Queen Alexandra Hospital

Thank you for taking the time to write in and give feedback on your experience. We are sorry to learn of the difficulties you encountered within the Emergency Department. We would be more than happy to look into this further if you feel this would be helpful. If so, then please contact our PALS team at PHT.Pals@porthosp.nhs.uk or via their free phone on 0800 9176039 who will assist and advise you further.

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