"accident and emergency department"

About: Eastbourne District General Hospital

After the last visit to A&e where we left dissatisfied we decided to give them a second chance. The department does not seem to have improved at all since our last visit and In fact is a disgrace to the hospital. Although the Dr/Nurse was lovely and attentive and tried to do their job well. The consultant was Rude, and unprofessional. This department really needs to be sorted out with professionalism. It would not surprise me if we lose A&E at the hospital soon.

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Responses

Response from Eastbourne District General Hospital

We are deeply disappointed to read your comments posted on NHS Choices about your personal experience with the A&E department at Eastbourne DGH. As a Trust we are committed to providing a high quality service, however, this is clearly not what you describe in your posting. Please be assured that we take all comments seriously and have forwarded your posting to the Clinical Lead for Urgent Care. We welcome the opportunity to discuss your experience in more detail and apologise in person for the fact that your experience was poor. If you would like to do this, we have a Patient Advice & Liaison Service (PALS) that can be contacted on 01323 435886. Thank you for taking the time to provide feedback. We hope you feel able to contact us.