"The service is poorer compare to two year before....."

About: Homerton University Hospital

My 1st daughter was born in homerton hospital on July 2013, we have has so much complication but, every single staff/doctors/mid-wife/nurses were extremely helpful and we were extremely satisfied. This year on our visit for the scan on 13th of March 2015 for antenatal scan: we felt we were let down, bullied, there is a person running around acting as they are the owner of the hospital. I am looking forward to discuss the mater after we go through the overall service of (antenatal scan).... really disappointing.

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Responses

Response from Homerton University Hospital

Thank you for taking the time to tell us about your recent visit to our antenatal clinic. We are very sorry you had such a poor experience. Your comments have been passed on to the maternity team. We would like to understand more about what happened on this occasion so that we can give you a full explanation and aim to resolve the issues you have raised concerning your care and treatment. I hope you will contact our Patient Advice and Liaison Service (PALS) 020 8510 7315 or email PALS.Service@homerton.nhs.uk so that we can give you an opportunity to discuss your concerns.

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