"Concerned about basic nursing care on CDU"

About: Queen Elizabeth The Queen Mother Hospital / General medicine

(as a relative),

My uncle was found on floor at his home, taken to a&e who were fantastic, and transferred to CDU, where the nightmare began.

He hadn't been fed or offered a drink, when I questioned it the staff on duty told me that he got given a meal and they took it away untouched. My uncle has had a stroke and unable at present to feed himself or even reach a cup. I asked if someone could assist him, to be told: "we don't have enough staff for this." This is basic care.

I was also told he had been washed and changed. This was a blatant lie, as whilst helping him to eat food I bought in, I had marked his top the evening before. He was still in the same top.

Also the assessment the staff had written for the day clearly stated he had got out of bed, and walked. I questioned this to be told "oh I'll have to change that". Really?

This poorly 92 year old independent gentleman was not cared for in my eyes. My family now have a rota system in place to ensure food is bought in and he is helped at every mealtime.

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Responses

Response from Julie Pearce, Chief Nurse + Director of Quality + Operations, East Kent Hospitals University NHS Foundation Trust

Thank you for providing us with feedback, I am very sorry to read about your experience and that of your uncle. Please do make contact u email and I will follow this through with you. My email address is Julie.pearce1@nhs.net

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Response from Queen Elizabeth The Queen Mother Hospital

I am sorry to learn about this extremely distressing and poor experience that your uncle and his family had. These are not the standards we aspire to and this will be brought up with the staff on CDU.