"Pre op visit and more"

About: Royal Preston Hospital

Have been to Preston a few times now and found everyone working there to be very helpful from the enquiry desk at the reception through to getting lost and being put back on the right track! The only thing I did notice was the amount of discarded bits of paper and small segments of rubbish left on the floor of a lot of the rooms I was taken into during the 3 hours I was there on my last visit. Other than that, all the swabs and needles were taken out of their packages and wrappers in my sight. The staff on the ward I visited were extremely helpful and showed commitment to there tasks.

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Response from Rhona Hartley, Head of Patient Experience and Customer Care, Lancashire Teaching Hospitals NHS Foundation Trust

Thank you for taking the time to provide your feedback. Could I ask you to please contact our PALS department to provide further information on those areas where pieces of paper and small amounts of rubbish were discarded to enable us to feed those comments back to the managers in the area cancerned.

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