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"Super care from visiting nurses"

About: Specialist Nursing Services / Specialist Continence Service (North)

(as a relative),

Within a short time they were always there. They often berated him for not calling earlier. Every call was enjoyed by dad who's joviality, I'm sure, helped them out. Though he was often impatient with us over delays in coming out he never said anything to the nurses. They came as fast as possible and encouraged him not to over wait before calling them. I guess all older people hate to burden others. He told them and they always said he wasn't and to call immediately something was amiss.

On his behalf I commend the team of ladies and one solitary gent who chatted about all and sundry with dad and never gave the impression of rushing off to another patient, though their log was often full. My mum and I couldn't have wished for better care.

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Responses

Response from Helen Hallam, Head of Service, Community Therapy Services, Community Health Services 9 years ago
Helen Hallam
Head of Service, Community Therapy Services,
Community Health Services
Submitted on 31/03/2015 at 09:53
Published on Care Opinion at 10:33


many Thanks for your kind words and comments. It means a lot to be able to feedback to staff how well they're doing and the impact they have on people's lives. Thankyou!!

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