"Breast Mammography service"

About: Royal Free Hospital / Breast surgery

(as the patient),

I am extremely disappointed with the service. I have had a mammogram in December 2014 and now in March 2015 and I still haven't received the report, I kept ringing the Breast Clinic and I spoke with two people and was told the report will be sent to me and still it hasn't been done.

I rang them last week. I spoke with nurse who took my details and said I will call you after an hour I waited and again nothing happened, I am so angry with their unempathetic service and lack of care.

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Royal Free London NHS Foundation Trust

Hi Vala, sorry to hear you're unhappy. We'd like to look into this so that we can resolve your situation and improve our service. We would be grateful if you could send an email detailing the above to our patient advice and liaison service so they can help you further. Their email address is rf.pals@nhs.net. Thank you.

Response from Royal Free Hospital

I am very sorry to hear this. If you could email your details to us at rf.communications@nhs.net I will investigate what has happened. Thank you.

  • {{helpful}} of {{total()}} people think this response is helpful