"will never use again"

About: Spire Roding Hospital

Hospital obviously understaffed. Nurses quite rude and made unnecessary comments - example: Incredible what people do to look better (had septoplasty for medical reasons nurse obviously didnt know but even if I did do it for aestethic reasons nobody should talk to a patient like that). Was made to wait for an hour to go back to my room as nobody was available to take me back. had to wait 20 minutes for some water when I was struggling to breathe. Was asked to refill questionnaire pre-op as got lost. Gave partner's phone number to be called after op and nobody bothered to call him. And all this going in as a private patient! I could go on but not worth wasting any more time on it.

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Responses

Response from Spire Roding Hospital

I am very sorry to hear that you feel you did not receive the high standard of care that we aim to deliver at Spire Roding Hospital. Feedback is very important and I would like you to contact me to discuss your experience. Maureen McNabb Nursing Services Manager Spire Roding Hospital 0208 709 7859

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