"6 months wait to learn result of mri"

About: St Bartholomew's Hospital

My daughter had an mri to .try to decide why she was having seizures.This took place on 28 th January and has been given an appointment for July! Surely nobody should wait 6 months to learn the results of such an urgent examination. From this test a decision was going to be made regarding medication for the severe headaches she is experiencing.So six months no result OF MRI no medication! My daughter now has loss the power of speech but she is still not classed as urgent. I ring appointments regularly for a concellation. This is so stressful and such a poor service. Does anyone read these reviews! Can anyone help?

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Responses

Response from Barts Health NHS Trust

We are sorry to hear the issues and concerns you raise regarding the delay in your daughter’s appointment.

To address this, we would need a discussion with you to get more detail. Please contact the Patient Advice and Liaison Service in the first instance. The team can be contacted on 020 3594 2040 or email: pals@bartshealth.nhs.uk

Kind regards

Barts Health NHS Trust

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Response from St Bartholomew's Hospital

We are sorry to hear of yours and your daughters experience. We have recently launched an online booking form where patients are able to request to change or cancel their appointments. The form can be found on our website here www.bartshealth.nhs.uk/your-visit/cancelling-your-appointment/ Our central appointments team can also be contacted on 020 7767 3200 open Monday to Friday 8.30am - 5pm. Alternatively, should you wish to raise your concerns further please contact our Patient, Advice and Liaison Service at pals@bartshealth.nhs.uk or call them on 020 3594 2040. Kind regards Barts Health NHS Trust

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