"CT scan technician arrived at midnight ( 4 hours..."
About: Conquest Hospital Conquest Hospital St. Leonards-on-Sea TN37 7RD
Posted by Female 58 years
Saturday the 28th February I was brought in ambulance from Eastbourne to A&E Conquest hosp. in Hailsham with suspect broken hip at around 6 pm. Ambulance staff were excellent, caring, compassionate and informative. During first 4 hours at A&E I was not seen by doctor or nurse to diagnose my condition. I was in great physical pain, also worrying if I would need to be operated next day. I was not offered drink(water) or food nor help to go to toilet ( I could not stand up on my own). I had an X-ray at 10 pm after which I was put on (temporary ?) ward. Again no information was offered about process of my treatment nor about extend of my condition. I learned that due to nursing staff shortage some of staff were commuting to Hailsham from London. Nurses were uncooperative, letargic, uncaring and almost hostile. I was not offered drink and food. I had to drag myself to/from toilet on special (toilet) trolley. I was told by junior doctors that A&E consultant is very busy and cannot analyse my X-rays. I was to have CT scan of my head ( I fall twice on my head when lost consciousness) soon after X-rays at 10 pm but CT technician arrived 4 hours late for their shift at midnight. I was briefly seen by A&E consultant at 3 am and discharged at that time from hospital. I was pushed on wheelchair to taxi stand and had to get and pay taxi home to Eastbourne. I am female, unable to walk and I felt not safe being driven for 40 minutes in the night by private taxi from Hailsham to Eastbourne. In 2 days after the discharge I received call from another A&E consultant at Conquest hospital informing me that my X-rays were not conclusive and that indeed I may have broken hip. I was advised to go to DGH in Eastbourne for further tests.