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My experience

Posted By skyepuss

"My experience"

About: Ayrshire Central Hospital / General Medicine Ayrshire Central Hospital / Gynaecology

(as the patient),

The actual appointment went really well with the consultant and staff nurse were very helpful, all parts of the procedure was well described and questions answered honestly.

After care was arranged to my satisfaction

procedure was very easy as it was explained down to the last detail

my experience of the parking was abysmal. i know work is being done, but i spent ten minutes looking for a space, which nearly made me late for appointment.

My other problem was in finding gyn clinic. i, like the lady in front of me, both went to the other out-patients clinic because it was better sign posted.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 9 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 26/03/2015 at 12:26
Published on Care Opinion at 14:52

picture of Eunice Goodwin

Dear skyepuss,

I am glad you were happy with your care and I am sorry the parking issues have taken the edge off it a little. We are so aware that the parking is a nightmare but I believe there is little can be done to improve it at Ayrshire Central at the moment.

Regarding the signs, I am trying to establish if there are plans to improve them as part of the building works for the community hospital. I will let you know if that is the case.

Thank you for taking the time to share this with us, I hope I will have good news to report to you soon.

Kind regards,

Eunice

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