"Urgent referral for physio"

About: Telford referral and quality service (TRAQS) The Princess Royal Hospital / Physiotherapy

(as the patient),

Urgent referral for physio made by GP – TRAQS contacted me the same day to arrange an appointment. It was proving difficult to arrange a suitable and speedy apt to fir around my job but we fixed a date. TRAQS phoned me the next day to re-arrange as a more convenient and earlier apt had become available. Cathie, Kate and Gemma at Telford particularly helpful.

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Responses

Response from Helen Handy, TRAQS & CAB Co-Ordinator, Telford and Wrekin CCG

Dear Sun669

Thank you for taking the time to contact the TRAQS team to tell us of your recent positive experience. I am pleased that you found the service we provide a positive experience and that the team members you have named were extremely helpful.I will share your positive comment with the team members you have named.

The TRAQS team take Customer/Patient Services very seriously and will often go out of their way to ensure that a patient can be seen at a date and time convenient to themselves.

Thank you for your positive comments and I hope you are now benefiting from the treatment you received from the physios.

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Response from The Princess Royal Hospital

Thank you for your feedback Di Davis Patient Advice and Liaison Service

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