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"I cannot praise them enough"

About: University Hospital Ayr / Ophthalmology

(as the patient),

Both my eyes have now had cataracts removed through treatment from Dr Ingalls and his team in the Eye Clinic. I had one eye done by Dr Ingalls and the other by Dr Gaskell.

It has made a big difference to my life, the colours are so sharp and I no longer need glasses or contact lenses to be able to see clearly. I enjoy taking my dog for a walk and seeing the scenery around me, watching the television and reading. One eye is better than the other, I suppose they were like that even before the cataracts.

I was terrified of the operation before I went into hospital but the nurse, Lynne, calmed me down and made it much easier for me. Now I tell people about it and tell them to go for it if they need any treatment from the clinic. I cannot praise them enough.

I am a joiner by trade and need to have my knees replaced – once I get them done I’ll be back at work with my improved eyesight, even though I’m in my 70s.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 9 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 13/03/2015 at 08:35
Published on Care Opinion at 10:06


picture of Eunice Goodwin

Dear Prime88,

How wonderful to get your sight back to such an extent, it is truly heart-warming to hear. Our sight is such a gift and we depend on it for so much.

Thank you for sharing this with us via the Patient Opinion site. I will be very pleased to pass this to all the team to let them have the pat on the back they clearly deserve and I will make sure Dr Ingalls, Dr Gaskell and Lynne get this personally.

I hope you get your knee replacements soon and are back to work at your young age (just a nipper yet).

Best wishes

Eunice

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