"Poor communication skills, aftercare and bedside..."

About: The Eastman Dental Hospital

I under went a wisdom tooth extraction with local anaesthetic but without sedation. There were un-forseen complications during the procedure and the doctor operating on me had to ask for assistance from a senior colleague. What should have been a 5 minute procedure took some 45 minutes. It was hugely painful and I didn't feel like I was well treated, talked over - the general bed-side manner during the whole procedure was very much lacking. I also found (only at the follow up appointment) that a small part of my jaw was removed by accident. I had asked to see the tooth after the procedure but was told it had been taken away. I was given no medications (pain relief) which I think terrible considering a part of my jaw had been removed. I found the whole episode traumatic, made worse by the doctors talking over me and being generally unsympathetic. The follow up appointment was also found to be unsatisfactory. My 'dissolvable' stitches 2 1/2 weeks on were still there. These were painfully removed without anaesthetic and I was told they had remained because I had 'the wrong saliva'!

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Response from The Eastman Dental Hospital

Thank you for taking the time to feed back to us. We are very sorry to hear about your recent experience of wisdom tooth extraction at Eastman Dental Hospital, UCLH. We would be grateful if you could contact our Patient Advice and Liaison Service (PALS) via pals@uclh.nhs.uk or by calling 020 3447 3042 so that we can look into this.

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