"things should be done make you feel comfortable"
About: Torbay Hospital / Urology Torbay Hospital Urology TQ2 7AA
Posted by unhappypatient123 (as ),
I was referred to the Torbay urology department with a 2WW suspected cancer referral. We arrived at the hospital in plenty of time for my appointment at 11: 10am, it was gone 12: 30 before I was actually seen by anybody. I did expect a bit of a delay and put plenty of parking on the car so this wasn't too much of an issue.
Finally a nurse came and said for me to wait down the corridor and someone would get me in a couple of minutes. a lovely nurse came and helped me into the room to have a cystoscopy done, she asked if I had yet seen the consultant which I hadn't (I think I probably should of seen him first! ! ) she said thats ok and I needed to lie on the bed and get ready for him to come in.
After 10-15 minutes the consultant entered and completely ignored the fact that I was lying on the bed waiting for him. this was very uncomfortable as I had had to undress as well. He persisted to complain to the nurse that he shouldn't be seeing 16 patients in one morning and is he supposed to do everything? he demanded that he wanted a telephone number to speak to someone regarding the length of his appointment times. this was very unprofessional and I was still lying there with not much on.
Not a lot was done to make me comfortable about this and after the procedure was done I felt very rushed and just got told its all fine. he dictated a short letter to the gp which we told him we weren't happy as this has been going on for three months. he added another paragraph to include info about medication for me to take. he then left the remove without much explanation and the whole experience wasn't very good or professional.
I felt so rushed and although more information should of been given to me and more time spent with me. once the consultant left I sat on the bed and cried and the nurse stayed with me and explained a few things, I think she actually spent more time with us and reassured us about my problems than the consultant did himself.
I did feel sorry for the consultant as if he was seeing that many patients something should be done about that as he was obviously stressed. but this should have been discussed away from any patients.
its horrible enough having to visit the hospital anyway but with something so personal as this things should be done make you feel comfortable and happier with the situation.