"Average and lenghty service at Royal Berks A&E"
About: Royal Berkshire Hospital Royal Berkshire Hospital Reading RG1 5AN
Posted by Lynda
I was taken to Royal Berks A&E and arrived about 230am on Sunday March 8th. The issue was thought to be something due to a combination of medicines that I had been taking. The ambulance staff had my medicines and I vaguely heard them discussing this after I was wheeled in to A&E. Later, I asked various nurses to retrieve my medicines but nobody could find them - apparently lost. Why weren't they given back to me or at least bagged and left with my notes? I was given some free medicines to replace these as I normally pay for prescriptions so thank you at least for this. I was wheeled into a bay just by where the ambulances enter. Nobody came to see me at all. After some time, I was wheeled from there to another bay in majors unit - still A&E. Again nobody came to see me at all for some time. Finally a nurse came for some basic info. After 2 hours and lots more waiting, a doctor came. Blood test and ECG were ordered but all took time and should have been done much earlier. The nurse had trouble getting the ECG machine to work (the nurse was agency). Waiting for blood results took so much time waiting around . Chest X-ray was very quick and efficient. All in all 5 hours, of which 4 was spent waiting with no communication at all about what was happening. I understand it was night time and the doctor was very busy indeed, but please tell us what is going on. The job got done but it could have been so much better. As an outsider, the process improvements are there to see.