"Only confirming the other reviews"

Terrible. In all aspects, simply terrible. Almost impossible to contact the department needed, constantly on hold to various incorrect numbers before bouncing back to the switchboard. Unfriendly staff is an understatement. Took about a year for an initial appointment, then 4 months to finally get through to them for a follow up appointment, to be told everything should have been done at the first appointment - and this was somehow our fault. Shocking. Avoid at all costs for your sanity.