"feel so let down by lister hospital"

As the title says cannot believe the poor care I was given, arrived in an ambulance had fallen down stairs heard a loud crack and my ankle was like jelly which I told the ambulance and all staff after xrays told it was just a sprain, went back the next week even though I said I was in pain ankle and leg still swollen but put in air cast and told to start walking, went back 3 weeks later and finally more xrays done had actually broken my leg in two places and ankle more displaced which was actually visible on 1st xrays but nothing done so surgery was now needed next day, the consultant tried over 14 times to do a spinal anaesthetic I was screaming and sobbing but they carried on while their assistant pinned me down by my shoulders, absolutely horrific I have never felt so scared in all my life finally after over 14 attempts was given general anaesthetic. I feel so so let down by lister have had an epidural there when I had my son no problems at all, my procedure was torture had can someone be put through this when they are clearly in pain and in a state the am out of times they hit a nerve is unbelievable and then for the consultant to ask if they were in my spine is beyond a joke, I now have nightmare and because of the poor care my treatment is far from over. How can a hospital run like this, please God do not let anyone else go through what I went through horrific beyond words.