"unexceptable patient care from staff"

About: Barnet General Hospital

I arrived at Paeds A&E 5:25am via ambulance, with my son who had a sudden unexplained headache and loss of vision. The ambulance drivers told us to wait in the waiting room while I listened and saw them chatting with the nurses. When they saw me they said someone's coming and only then did I hear one of the ambulance staff mention my son's condition. Still waiting, and listening to them laughing and chatting, I got frustrated and asked a passing nurse If my son was going to be seen. The nurse wasn't at all polite. A nurse finally came 5:35 with a frown on their face, no eye contact and rudely told us to come. The nurse was rude until I told them I heard then chatting and laughing whilst my son and I were waiting to be seen and it weren't about a hand over. The nurse said there was one person in front of us. A lady and a man left with their child about 5:50am. It is now 6:23am and no one is around. The worst service I've ever experienced from Barnet. We arrived 5:25am

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Responses

Response from Barnet General Hospital

We're sorry to hear of your experience. We will feed it back to the service managers so that we can improve our service in the future. If you'd like to speak to someone about this in more detail, please email rf.communications@nhs.net explaining the situation so that we can help you.

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