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The staff delivered person centred care

Posted By atjc

"The staff delivered person centred care"

About: University Hospital Monklands / General Medicine (Wards 2,10,12 and 17)

(as the patient),

I arrived to have my weekly treatment at Ward 16 and everything was set up all ready. I didn't have to wait.

The staff delivered person centred care whilst doing an efficient and effective job. They gave me privacy and treated me with respect and consideration.

They ensured my treatment was safely delivered without being too intrusive.

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Responses

Response from Ruth Thompson, Chief of Nursing Services, Monklands Hospital, NHS Lanarkshire 9 years ago
Ruth Thompson
Chief of Nursing Services, Monklands Hospital,
NHS Lanarkshire

Submitted on 10/03/2015 at 17:38
Published on Care Opinion on 11/03/2015 at 09:52

picture of Ruth Thompson

Dear atjc

Thank you for taking the time to post your experience of care within ward16 at Monklands Hospital. Within the Hospital we have been doing a lot of work to deliver the quality ambitions of safe, effective and person-centred care and I am glad to learn you received such care and you were treated with respect and consideration.

I will pass on your kind comments to the ward16 team.

Kind regards

Ruth

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