"Every day I was welcomed with a smile"

About: Tameside General Hospital / General medicine

(as a staff member posting for a patient/service user),

This story has been posted by Healthwatch Tameside on behalf of a member of the public. We have their details and will forward any comments to them, as they do not have an email address. They said…

I was admitted from Dr Roy’s clinic to MAU Ambulatory Unit of Tameside Hospital. I had reason for a 5 day drop in for transfusion. I spent 3 hours daily on transfusion here. The decision for this treatment was discussed by no less than 3 consultants: Dr Pratap, Dr Roy and Dr Baden and came about due to a visit in Dr Pratap’s cardio vascular clinic.

I felt well and truly cared for and valued as a 78 year old. I have given my age because I often hear people say that when you’re old they don’t care anymore.

Every day I was welcomed with a smile – hello and very often “Would you like a cup of tea? ” I was also given sandwiches which were not very exciting but filled a gap over lunch until I returned home.

Procedures carried out were always done efficiently and explanations given as to the treatment to be carried out. The staff were all smartly dressed and amiable. I felt able to ask questions and was very comfortable in my surroundings which were clean and bright.

On the Monday peace was shattered – lots of patients with a relative or two each. Seats were found and the care assistants still continued to offer biscuits and tea to all.

There was one trained nurse on the unit who worked very hard with confidence, to get people on their way as soon as possible. An excellent nurse with a good team.

I would sum this unit up as a place of excellence.

(Still problems waiting for prescriptions. )

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Responses

Response from Lindsay Stewart, Deputy Director of Nursing, Tameside and Glossop Integrated Care NHS Foundation Trust

Many thanks for taking the time to post these lovely comments you have made. I will ensure the team receive your positive message.

John Goodenough

Director of Nursing

’Would you like to help the hospital to improve its services further? We are currently looking for patients and carers to become involved in a development called “Patient Stories”. We want to know more about our services from the point of view of those who received them – what was good, bad, what could be improved, what should be changed. Want to know more about what’s involved? Please contact John Goodenough, Director of Nursing at

john.goodenough@tgh.nhs.uk

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