"awful treatment in pau"

About: New Cross Hospital

On attending the walk in centre my daughters oxygen levels were very low resulting in the doctor immediately ringing an ambulance,on the paramedics arrival they suggested my daughter goes through a+e as the pau staff would moan if they took her straight there.After 3 hours in a+e my daughter was given paracetamol and took up to pau still with low oxygen and wheeze.she was examined by a doctor whom then had to their boss. The doctor then came back and said my daughter would be admitted over night. They were given steroids and 10 puffs of inhaler which helped raise her oxygen from 91 to 94,baring in mind it had been as low as 86 the same day.At 1.30am another doctor came and examined her,granted her oxygen had been helped by her medication but this doctor felt it fine to make me leave at 2am to get a taxi with my asthmatic 4 year old so off we went.The reason im disgusted is because the exact same thing happened 6 months ago when we were told to leave at 4am only to have to come back as my daughter couldnt breath again and she was diagnosed with pneumonia.

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Responses

Response from New Cross Hospital

Thank you for posting your comments relating to your daughter's care and treatment on our Children's ward. I am sorry for any distress that this matter has caused you. To enable me to take this matter forward for you, I would be grateful if you can contact the Patient Advice and Liasion Service (PALS) on 01902 695362. Kindest regards Carol Bott Head of Patient Experience and Public Involvement

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Response from The Royal Wolverhampton NHS Trust

Dear Anonymous

I was sorry to read your comments relating to your daughter's patients experience on our Children's Ward. To enable me to take this matter forward for you, I would be grateful if you can contact our Patient Advice and Liaision Service (PALS) on 01902 695362.

Kindest regards

Carol Bott

Head of Patient Experience and Public Involvement