"A porter upset my mother in law when she was feeling unwell"

About: Hinchingbrooke Hospital / General surgery

(as a relative),

My mother in law was waiting after a scan to be taken back up to the ward, she had just had an operation and was feeling unwell.

She had to wait for some time for the porter and by the time he came she had been sat in the wheelchair in the corridor for some time. She felt sick and dizzy.

When she told the porter how she felt he told her that she was not the only patient in the hospital and that she should have more patience.

From that point on she didn't feel like telling anyone in the hospital if she was feeling unwell, she hated every minute of being there.

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Responses

Response from Hinchingbrooke Hospital

Many thanks for taking the time to provide feedback and we are very sorry to hear about your mother in law's experience. We would be very grateful if you could contact a member of our Patient Advice and Liaison Services Team on 01480 428964 or by email (hch-tr.pals@nhs.net) so that we can investigate further.

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