"Daughter jetissoned from horse!"

About: Russells Hall Hospital

Apologies for the delay in posting..but I would like to thank everyone involved in the care of my daughter. Whilst riding on Highgate common...she parted company with her pony at high speed! Firstly, the ambulance crew were fantastic, she was made comfortable at the scene, and then transfereed to A&E. We were greeted by a brilliant team from Trauma, Orthopaedics, and Paediatrics, along with numerous specialist nurses. Her assesment was speedy, and extremely thorough. It was better than anything i could possibly imagine. Everyone kept us informed, and more importantly, our daughter was also kept in the loop, and spoken to kindly and with respect. CT was fast and efficient, and the on call radiologist quickly reviewed the images. Transfer to Children's ward was quick, and uncomplicated, with staff on the ward, again, keeping us informed of everything that was being done and why. Please pass on our heartfelt thanks to everyone involved in our journey through the hospital. As a staff member myself, i understand we are all working under increasinigly difficult circumstances, and people are too quick to judge and complain. Keep up the good work!

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Response from Russells Hall Hospital

Thank you, Nicky, for submitting such glowing feedback about your daughter’s care at Russells Hall Hospital. Bringing your child to hospital under such frightening circumstances must have been so stressful and we are pleased to hear how all the specialists involved in her diagnosis and treatment were able to offer you comfort and reassurance at such a worrying time. We always welcome comments from people who use our services, but it is especially helpful to receive feedback from members of staff who have experienced our services from the patient’s point of view. As you will know, maintaining excellent communication with our patients and their loved ones, and making sure they are involved in their care every step of the way, ensures patients receive the best possible experience. We have passed your thanks and lovely comments on to the teams involved in your daughter’s care. Thank you.

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