About: Royal Berkshire Hospital

After suffering severe pains in my flank i was reffered to the hospital for evaluation regarding a possible appendicitis when i arrived there there was a moderate wait but after that all moved pretty quickly i had the usual battery of tests but then a few hours in what i can only call purgatory where i didn't know what was happening. after this they decided i need the organ out and was transferred to the pre-op ward which was fine until my operation was bumped by 12 hours for someone else... when that was done though i was swiftly moved to surgery and all went well albeit I did take exception to having my underwear removed and being shaved... the post op care for 3 days was fine i was given pain killers and anti biotics and the nurses were excellent! Free meals and quite good ones, allowed to go out for a walk and a smoke etc. I wasn't too happy about the huge costs of the entertainment system though especially seeing as i had no way to go anywhere else and get a book or the like..

Story from NHS Choices

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Response from Royal Berkshire Hospital

Thank you for taking the time to tell us about your experience. We are very sorry to hear that some aspects of your stay were not completely satisfactory. Our aim is that all patients receive a high standard of care, with compassion and good communication being key. We wish to offer you the opportunity to discuss your concerns with us if it would be of help. If you contact our Patient Relation Team on 0118 322 8338 or email talktous@royalberkshire.nhs.uk, they will facilitate contact with the relevant team for you.

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