"Costa Restaurant"

About: Hinchingbrooke Hospital

I personally don't find the installation of Costa into the restaurant a very good idea. Firstly, because Costa is expensive with it's drinks and food I am not always able to use the facilities whereas I always stopped for refreshments before. Am sure I am not the only one with this problem. The second problem is the time taken to produce one's drinks. I realise that every drink is made independently and is supposed to be specialist, but when rushing for an appointment and needing a quick tea beforehand, this really isn't possible. Time taken to serve customers is too long for a hospital. The third problem, which is actually rather important (probably vital) is that throughout the whole restaurant there is not one clock. Those people who are waiting for an appointment have no easy quick reference to the time. I had to keep fishing my phone out of my bag to find out the correct time.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Hinchingbrooke Hospital

Many thanks for taking the time to provide feedback on your experience of using Costa Coffee at Hinchingbrooke. It is much appreciated. The layout of the old and new café in our Treeatment Centre are very similar, and particular attention has been paid to improving both the seating and ambiance whilst offering patients a wide range of choice when compared to the previous offer. We have passed your comments onto the Manager of Costa regarding the length of time taken to prepare orders and the possibility of installing a clock and this will be discussed with the team. Should you require any further assistance, please do not hesitate to contact a member of our Patient Advice and Liaison Services Team on 01480 428964 or by email: hch-tr.pals@nhs.net.

  • {{helpful}} of {{total()}} people think this response is helpful