"Out patients ( orthopaedic department)"

About: Conquest Hospital

Had follow up appointment with Orthopaedic consultant, felt the consultation was rushed, I was unable or given the opportunity to ask the questions I needed answering. Prob max length of time given about 3 mins. Now going to have to go back to GP.

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Response from Conquest Hospital

Dear Tony We're concerned to hear that you felt your consultation was rushed at your Orthopaedic appointment and that you did not have enough time to ask questions. As a trust, we aim to provide a high standard of care and service to all our patients, however, this is clearly not what you describe and we apologise for the fact that your experience was poor. Please be assured that we take all comments very seriously and have forwarded your posting to the Clinical Lead for Surgery to act upon. If you still have unanswered questions, that your GP has been unable to address, please do not hesistate to contact our Patient Advice & Liaison Service (PALS) who are always happy to help patients by liaising with Trust staff on their behalf. PALS can be contacted on 01424 758090 or by email at: esh-tr.PALSH@nhs.net.

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