"My visit to Clitheroe Community Hospital"

There seem to be that this hospital has exceptional experienced staff who really care what they are doing. Not only are they professional in their respective duties but for me they went the extra mile to make you happy, they would listen to your problems and comfort you and I often wish that I could return and speak to them and thank them for everything that they did for me. I could name one or two who were exceptional to me. A Nurse escorted me to Royal Blackburn Hospital for me to see my specialist in Parkinsons disease, they stayed along side me until my return, I really enjoyed their company my regret was that I never really thanked them, there were several others whose names I cannot remember,but if I ever return and I hope to, I shall remember them. But of all the staff who I was priveliged to meet, my top accolade was to the physios and my special Nurse. One of my regrets was that I never really gave the physio the respect that they deserved, they bent over backwords to help me, if only I could have met them half way, alas I cannot turn the clock back. As for the Nurse, they have been named by me as (The Special One) and that is what they are, If I ever need a shoulder to cry on, I know were to come. If anyone else wishes to see them, tell them to buy a ticket and join the queue, Finally to all the other staff, too many to mention, may God bless them all. W E Rishton (Independent Bill)

Story from NHS Choices

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Responses

Response from Clitheroe Community Hospital

Dear Mr Rishton (Independent Bill) I know we have been in contact via email but I wanted to also acknowledge your comments on NHS Choices and thank you for taking the time to do so. I have passed on your lovely words to the teams concerned who were very touched to hear that you found their support so exceptional. As I mention above I know we have been in email conversation but if you would like to talk through your visit to us with one of our Patient Experience team so we can understand the bits of your experience that made this such a good visit for you we would really value this so that we can try to make it like this for every patient visiting our hospitals and services. You can either contact me (Wendy Stobbs) on 01254 734471/ 01254 733704 or email me on wendy.stobbs@elht.nhs.uk. Or if you would like to share your experience in confidence with an independent organisation please contact Healthwatch BwD on 01254 504985 or info@healthwatchblackburnwithdarwen.co.uk Many thanks again for commenting and best wishes on your continued recovery Wendy Stobbs, Senior Patient Experience Facilitator

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