"Difficulties getting appointment over the phone"
About: Leeds PCT Leeds PCT Leeds LS16 6QG
Posted by RG (as ),
I rang Manor Park surgery this morning to get an appointment. I waited 23 minutes on an 0844 number. This will have cost me at least £1. Recently, when I haven't had the time, I've just given up.
I don't think this is acceptable. I've given feedback before and was given fairly meaningless feedback from the surgery about how it suits most people and how they welcome feedback. Things haven't improved. I'd like to know if this is still an issue that is being actively looked into. In particular I'd like to know whether they think it's acceptable for me to pay more than £1 to book an appointment.