"Doctor was unable to respond to my questions clearly"

About: Knowsley PCT

(as a relative),

Recently my father visited his GP surgery in Kirkby Liverpool. I think the way he was treated by the doctor was wrong.

My father was diagnosed with a chest infection and was given antibiotics on several different occasions as the infection was not clearing up. This later proved to be an incurable Mesothelioma (Lung Cancer). After several courses I spoke with my Father who was concerned the infection was not clearing up and as he is 77 and I did not want to worry him unnecessarily I asked my father to present a few questions to the doctor. This he did at surgery and he told me the doctor informed him that there was no time to answer these questions. I immediately rang the doctor (I live 250 miles away) who was at first, co-operative and friendly. However, as soon as I posed some questions I felt the doctor was unable to respond to them clearly.

After the doctor found out I live 250 miles away, it was suggested I visit the surgery with my father as there was no longer any time to speak about my father at this point.

I found this unacceptable as I wanted the doctor to speak to me about my father as I was very worried about him and his health.

An official complaint is pending with the authorities.

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Responses

Response from NHS Knowsley

Hello,

Thank you for raising your concerns.

The PALS Team always welcomes the opportunity for further discussion in respect of your concern in order that this may be addressed.

Please do not hesitate to contact the PALS team at NHS Knowsley on 0800 073 0578.

Kind Regards,

Kelly Owen

PALS Officer

NHS Knowsley

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