"Useless"

About: Weston General Hospital

The Gynaecology Secretary's never answer the phone or return any of your calls when leaving a message as requested! Disgusting customer service!

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Responses

Response from Weston General Hospital

I am very sorry to hear you have had a bad experience with us. We have been experiencing an exceptionally high volume of calls recently which may have contributed to this issue, however we still aim to deliver the highest standards of patient care and we sincerely apologise if we have failed to do so on this occasion. If you would like to discuss this further, would you please contact our Patient Advice and Liaison Service (PALS) by emailing wnt-tr.pals@nhs.net and they will look into your concerns. G Emsley Medical Secretary Team Leader

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