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Clinic at New Victoria Hospital

Posted By Verbal574

"Clinic at New Victoria Hospital"

About: New Victoria Hospital / Audiology

(as the patient),

Clinic at New Victoria Hospital. Waiting room shared between ENT Clinic and Hearing Aid Dept. with separate receptions, litter in corridor.

Arrows on front of ENT desk and notice pointing to hearing aid.

If busy or its confused, appoints lead to ENT desk congesting and wait. Require to be positioned on floor.

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Responses

Response from Lorna Fairlie, Patient Experience, Public Involvement Project Manager, NHS Greater Glasgow and Clyde 9 years ago
Lorna Fairlie
Patient Experience, Public Involvement Project Manager,
NHS Greater Glasgow and Clyde

I work in a small team in NHS Greater Glasgow and Clyde which seeks to involve patients and carers in the work of the NHS. The biggest part of my role is in managing feedback projects across the Board area, one of which is Patient Opinion. It is my job to give our patients and carers the opportunity to give us feedback, and to make sure that this is passed to the right people to help us improve the services we provide.

Submitted on 10/03/2015 at 16:37
Published on Care Opinion on 11/03/2015 at 09:53

Dear Verbal574,

Thank you for getting in touch. Following your post, I have looked at the signage in Clinic O.

When entering Clinic O there is wall signage directly in front, displaying the following:

"For hearing aid clinic and batteries, please follow the arrows, do not check in at reception". This signage has been printed on yellow paper, which has been laminated and is three A4 pages joined together.

Arrows have then been placed at the side of the reception desk and point to the audiology reception. This has also been printed on yellow paper, which has been laminated and is two A4 pages joined together.

These arrows may be difficult to see when the recption desk is busy.

There is also an upright floor sign which advises patients for the hearing aid clinic and batteries, not to check in at reception. Again this has also been printed on yellow paper, which has been laminated and is two A4 pages joined together. This signage was made up by our Medical Records Department.

I have emailed our Facilities contact asking for advice regarding the signage and will provide any updates as soon as possible.

Kind regards,

Juliet Boag

Senior Charge Nurse

Outpatient Department

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Response from Lorna Fairlie, Patient Experience, Public Involvement Project Manager, NHS Greater Glasgow and Clyde 8 years ago
We have made a change
Lorna Fairlie
Patient Experience, Public Involvement Project Manager,
NHS Greater Glasgow and Clyde

I work in a small team in NHS Greater Glasgow and Clyde which seeks to involve patients and carers in the work of the NHS. The biggest part of my role is in managing feedback projects across the Board area, one of which is Patient Opinion. It is my job to give our patients and carers the opportunity to give us feedback, and to make sure that this is passed to the right people to help us improve the services we provide.

Submitted on 03/07/2015 at 16:19
Published on Care Opinion on 04/07/2015 at 15:53

Dear Verbal574, I just wanted to give you a quick update on the changes we have made to the signage in Clinic O following your post on Patient Opinion. As I mentioned the last time, I reviewed the signage with our Facilities colleagues and agreed that there were changes we could make so that the Hearing Aid Clinic is better signposted within the Clinic. I am pleased to say that we have now have new, permanent signage in place – I’ve added a few pictures below so you can see the changes we made: Thanks again for getting in touch and I hope that this makes it a little easier for you and all of our other patients. Kind Regards, Juliet Boag

New signage in Clinic O

New signage in Clinic O

New signage in Clinic O

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