"The driver was so helpful"

About: Royal Stoke University Hospital West Midlands Ambulance Service NHS Foundation Trust

(as the patient),

The transport which was provided was without doubt the finest I have experienced as the driver Craig was courteous and was so very helpful during my stay at the Royal Stoke University Hospital. Although been early for my appointment we kept waiting for a very long time from 2. 30pm till 3. 20pm but the driver didn’t seem to mind. Thank everyone for their help.

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Response from Regional Head of Patient Experience, West Midlands Ambulance Service

Dear Kayak277

Thank you for your feedback.

Where possible the Trust like to share patients experience with the staff members involved.

If you would like the Trust to share your experience I would be grateful if you would consider contacting the Patient Experience Team on telephone number 01384 246366 or pals@wmas.nhs.uk

Thank you



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