"A fall when playing dodge ball"

About: Royal United Hospital / Accident and emergency South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as the patient),

I am one of leaders at our Youth Club (usually involed with the craft side) but this week I joined in the dodge ball game. On running forward to throw the ball I fell forward spread eagle along the carpet, had carpet burn and on getting up I went and sat down. Then just a few minutes later I felt everything was spinning round so was given a set outside in the fresh air and then was vomiting about 10 or more times and bringing up blood.

A nurse friend was called and I was laid in the recovery position (I was unable to stand up and so was carried back into the hall). The other leaders phoned the emergency services and a paramedic (? Helen) who was very helpful and she arranged for an ambulance (as apparently my heartbeat was irregular) which I think came from Wiltshire. Phil and Howard were wonderful and caring. They couldn't have been more understanding. Absolutely lovely and they took me to the Royal United Hopsital in Bath where Luke, a nurse, was so caring and helpful. The doctor was so reassuring and pleasant, so willing to answer any questions or concerns I had.

I was just so overwhelmed by the kindness shown to me and I thank the Lord for His peace throughout. I was allowed home after a few hours.

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Responses

Response from Laura Martin, Patient Engagement Administrator, Governance, South Western Ambulance Service

picture of Laura Martin

Dear pwil

Thank you for taking the time to share your experience. I hope you are feeling much better now.

It is always rewarding to hear that our staff are continuing to provide excellent care to our patients when they need us most.

I would like to pass your kind comments onto the ambulance crews who came to your aid. Would you be able to contact me, laura.martin@swast.nhs.uk or call 01392 453831, at your convenience, with the date and address that the ambulance attended? This would allow me to identify the staff involved and ensure they are recognised for the care they gave.

Thank you again for providing feedback on our service.

Kind regards

Laura

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Response from Laura Martin, Patient Engagement Administrator, Governance, South Western Ambulance Service

picture of Laura Martin

Dear pwil

Thank you so much for contacting me with some more information.

I have identified the members of staff who came to your aid and will ensure they are recognised for the care they gave you.

Thank you, again, for sharing your experience.

Kind regards

Laura

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