"They kept my husband jolly and were very kind to him"

About: Royal United Hospital / Accident and emergency South Western Ambulance Service NHS Foundation Trust / NHS 111

(as a relative),

On Saturday my Husband was helping me in the garden by cutting branches in a tree when he fell out on the tree onto a brick wall and then bounced on to the ground. I called 111, the paramedics arrived within minutes and were just so nice!

They had to come in through the garage but were unfazed by this, they were very calm and unflustered. They took great care of my husband but also made time to look after me and made sure I was OK. They kept my husband jolly and were very kind to him, taking him to the Royal United Hospital A&E department for further checks.

All the staff at the hospital were lovely. I’m sure the paramedics and the hospital staff see many people but they made us feel special and important, we really mattered. My family had followed us to hospital in their car and were also impressed at how well we were looked after.

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Response from Laura Martin, Patient Engagement Administrator, Governance, South Western Ambulance Service

picture of Laura Martin

Dear Major170

Thank you for taking the time to share your experience. I hope your husband is recovering well and feeling much better now.

It is always rewarding to hear that our staff are continuing to provide excellent care to our patients when they need us most.

I would like to pass your kind comments onto the 111 service and ambulance crew who came to your aid. Would you be able to contact me, laura.martin@swast.nhs.uk or call 01392 453831, at your convenience, with the date and address that the ambulance attended? This would allow me to identify the staff involved and ensure they are recognised for the care they gave.

Thank you again for providing feedback on our service.

Kind regards


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