"Endoscopy reception"

The experience of having to deal with the admin team at the Endoscopy unit has left me with a lasting impression. The admin team are surly, abrupt and quite frankly rude. They could all do with a heap of customer service training or failing that, recruit new members of staff who are polite and kind. I wish this were a one off occurance but I have the misfortune to come to this unit on a regular basis and nothing has changed. Because this is the NHS they seem to think they can treat patients however they like. The doctors and nurses here are lovely, kind and professional treating everyone with dignity. Admin staff, please take note.