"Deficient appiontments system/procedure"

Received follow up appointments for 05/03/2015 and 09/03/2015 both sent on 17/02/2015 and apparently generated by the same person. First appointment attended but advised Consultant not in the building nor had planned to be there. First appointment an error (sorry) but no cancellation issued. Given appointments are primary instigative events and a pivotal mechanism in the efficiency of the Hospital/Patient interaction, doubt such a loose and flaky system is fit for purpose.