"Lister Ward: Patient Opinions of the new mobile phone procedure"

About: Forensic mental health / Low secure services

(as a staff member posting for a patient/service user),

We have been piloting a new procedure on the use of mobile phones at The Wells Road Centre for 3 months to evaluate it's success. In secure hospitals we have to manage patient access to technology which can use the internet and other issues which can arise. Patients have been able to use mobile phones either on community leave or under time limited supervision in the hospital.

We have decided to give the patients the option of recieving a basic mobile phone which they can use within the hospital throughout the day. We have asked patients from each ward for their opinions on this new procedure to help us review it's success. The questions and responses for Lister ward are as follows:

1. How has the option of having a mobile phone benefitted you?

I can talk to my family easier.

I can talk to family more.

I can talk to my CPN easier

Ringing relations and friends is easier.

I can speak to my family easier.

2. Do you have any suggestions on how we could improve our policy on mobile phones?

I would like to hand it in later at 9pm instead of 7. 30 pm.

I would like more time with the phone.

There should be no time limit.

I would like to keep it on me all the time.

I would like more time with my phone.

3. Any other comments?

Apart from that I am happy.

Happy with it.

I am happy with it.

Happy with it.

I am happy with it.

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Responses

Response from Gregg Murray, Deputy Modern Matron, The Wells Road Centre, Nottinghamshire Healthcare NHS Trust We are preparing to make a change

Thank you for letting me know what you think about our mobile phone procedure.

It will help us to see if we need to make any changes.

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Response from Gregg Murray, Deputy Modern Matron, The Wells Road Centre, Nottinghamshire Healthcare NHS Trust We have made a change

For three months we have been looking at how our mobile phone procedure works. There have not been many problems with patients using mobile phones on the wards. I am pleased to see that being given mobile phones on the wards has helped you to speak to friends and family.

Lots of patients said that they want to use their phones for a longer time. You can now use your phones until 10 OClock.

You can use the hospital phones when you go to the coffee bar and central courtyard. Staff will still need to supervise you if you choose to have your own smart phone.

Thank you for telling us what you think of the Mobile Phone Procedure.

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