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Care Opinion

Reassured and well looked after

Story from nhs.uk

"Reassured and well looked after"

About: Tavistock Hospital

I was really impressed by the help I got coming in after getting myself off Dartmoor with a ruptured Achilles tendon. I was really nervous about the consequences of my accident but was warmly welcomed by the nurse practitioner who was very reassuring even when giving me the bad news that the injury was quite serious. The NP treated me there and then and I left feeling a lot more comfortable. Two days later in the Fracture Clinic at home the Dr confirmed the assessment made in Tavistock and pretty much picked up my treatment from where it left off, no contradictions etc. In a time when we hear so much in the media about lack of care and poor standards its good to experience NHS care how it should be. Thank you.

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Responses

Response from Tavistock Hospital 9 years ago
Tavistock Hospital

Submitted on 10/03/2015 at 09:33
Published on nhs.uk on 11/03/2015 at 00:01

Dear Enquirer Thank you for your kind comments. We are really pleased that the care and treatment you received reached the high standards we constantly strive to achieve. Staff appreciate hearing about patients’ positive experiences and your feedback will be shared with those concerned. Yours Sincerely Emma Davies Quality and Experience Officer Torbay and Southern Devon Health and Care NHS Trust

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Response from Peter Brain, Volunteer, Healthwatch Devon 9 years ago
Peter Brain
Volunteer,
Healthwatch Devon

Submitted on 16/03/2015 at 12:46
Published on Care Opinion at 13:49

Dear 'Anonymous'

The comments and responses on the web-site of Patient Opinion are shared with us at Healthwatch.

This experience you describe was reassuring for you after the dismay of an accident; and we hope you will continue to make progress. Thank you for posting this message.

More generally we are building a picture of the provision of services in Devon and these comments will help the NHS and other providers develop and improve their services.

If you wish to discuss any health or social care issues with us in confidence, including seeking advice or information about services, please call 0800 520 0640, or email info@healthwatchdevon.co.uk or go on-line to www.healthwatchdevon.co.uk.

Yours sincerely

Peter Brain

Volunteer

Healthwatch Devon is the consumer champion for Health and Social Care in Devon.

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